Fluff’d Grooming + Bowser's Bath Client Agreement. This is for the safety of your pet and our team.

Vaccination Records

Oregon State law requires that all dogs be vaccinated again Rabies. We can accept paper proof of rabies in the form of a receipt from your veterinarian or your town license. In the event your pet has a health condition that prohibits it from being vaccinated, we will also accept a written vaccination waiver signed by your veterinarian.

Health/Behavior

You agree to disclose any health or behavior issues that could affect the grooming process. You will be held liable for any bites that require medical treatment and any property damage caused by your pet. If your pet is unable to be groomed safely, we reserve the right to refuse service. Any harm caused by your pet to any person, animal or property is your responsibility.

Pricing

The quoted price of grooming is a base price for dogs on a six-week schedule with 2” of coat or less. The groomer reserves the right to charge extra fees for coat condition, handling a difficult pet, or excessive matting. The groomer reserves the right to charge a full coat fee for dogs with excessive coat for hand scissoring. We review our pricing annually, and increase our prices as needed, each April.

Fleas and Ticks

Dogs with more than three live fleas will be given a mandatory flea bath with a $25/50/75 charge, depending on the dogs size. Any ticks found will result in a $10 charge for the first three ticks, plus $1 for each additional tick.

No Boarding

We pride ourselves on only taking one appointment at a time and we do not have the space on the premises to board dogs. We will call you 15 minutes before your pet is ready to be picked up. Pets must be picked up within one hour of that phone call, or we reserve the right to charge $25 boarding fee. In the event you do not pick up your dog before shop closing, your dog will be board off-location and billed $100/night.

Cancellation + No Show

We require notification of any cancellation or rescheduling of an appointment by 5 pm on the previous business date. Same-day cancellations may result in a cancellation fee. Customers with repeated same-day cancellations will be required to prepay for future appointments.

No Show appointments will be charged 50% of the grooming fee.

Matting

In the event of matting, we will try to save as much hair as possible. If there is excessive matting, we will need to carefully shave under the mats. The process can be painful for your pet, and may result in skin irritation, nicks, cuts, and bruises due to the matted hair pulling on the skin. Heavy matting may also conceal pre-existing conditions, such as fungal or bacterial infections. We will do our best to minimize discomfort to your pet, but we are not responsible for any injuries or medical issues due to this process.

Injury

In the event of an emergency, we will contact you and take your pet to the nearest veterinary office for treatment. In the event you are not able to be contacted, Bowser’s Bath will act as your agent for the care of your pet. All vet expenses will be the responsibility of the pet owner unless injury is due to direct negligence of the groomer. We will not be held responsible for any sickness or injury caused by the pet to itself during grooming, or any accidental death of pet due to a pre-existing condition or natural disaster.

Safety

Bowser’s Bath will take every precaution to assure a safe environment for your pet. However, accidents do happen, and you will absolve Bowser’s Bath and all its groomers and staff from any and all responsibility involving injury, escape, damage or disease during and after their grooming appointment at Bowser’s Bath.